Refund policy

30-Day Money-Back Guarantee

Nivaro offers a 30-day money-back guarantee on purchases made through our online store. The 30-day period begins on the date your order is confirmed as delivered.

How to Request a Return or Refund

Email support@nivaro.us.com within 30 days of delivery. Include your name, order number, the product involved, and a brief explanation of your request.

Please do not send a product back before receiving return instructions. If a physical return is required, we will provide the applicable return address and instructions after reviewing your request. Our registered contact address is not a returns address unless we specifically direct you to use it.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, contact us promptly at support@nivaro.us.com with your order number and, where helpful, photographs of the issue.

Review and Refunds

We will review your request and email you with the outcome and any required next steps. Approved refunds are returned to the original payment method. Your bank or payment provider may require additional time to post the refund after it has been issued.

This policy does not limit any rights available to you under applicable law.